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EAGLE PHYSICIANS & ASSOCIATES, PA
PATIENT PAYMENT POLICIES
The Patient Payment Policy applies to all Eagle patients
- In general, payment in full is expected at the time of service.
- Eagle accepts patient payments via cash, check, MasterCard, Visa, Discover Card, over the Internet (a credit card is required) or in person.
- A patient insured by an insurance company that Eagle contracts with is expected to pay their entire co-payment, deductible or co-insurance portion of their Eagle charges on the day services are provided (see list of contracted insurance plans below).
- Eagle will file the charges for each patient’s services with most major insurance companies, however; Eagle does not file with all third-party carriers. Eagle will file primary and secondary claims for you. Eagle does not file tertiary (third) insurances. Patients are welcome to call Eagle Physicians at 336-274-6515 to verify if Eagle files with your insurance company.
- Payment collected at the time of service is an estimate based on the information available to us at the time of service. If there is an additional balance due from the patient after the patient’s insurance has processed the claim, payment in full is due upon the patient’s receipt of an Eagle billing statement.
- Eagle will file insurance claims with non-contracted plans as a courtesy to our patients. It is the patient’s responsibility however to verify, prior to receiving medical services from Eagle, whether or not we are contracted with your insurance. Payment in full is expected at the time of service and any payment issues with a non-contracted plan are the responsibility of the patient.
- Patients without insurance coverage may be eligible for a reduction in some of their charges with full payment.
- Patients with an appointment to see their physician, who also have an outstanding balance that is more than 60 days old, will generally be required to pay their existing balance in full before seeing the physician.
- Patients who do not respond to Eagle’s efforts to collect an overdue balance may be turned over to an outside collection agency and dismissed from all Eagle sites. Eagle will attach a 25% collection fee to any balance that is placed for collection.
- Eagle reserves the right to apply an interest charge on a patient’s overdue balance
- Patients who are having severe difficulties paying for Eagle services should contact the Eagle Business Services office at 336-274-6515. Eagle is willing to work with patients who are having financial problems if the patient will call Eagle Business Services to discuss their situation and they do not ignore Eagle’s attempts to contact the patient.
- In order to prevent identity theft, all patients are required to present a valid photo ID. A valid driver’s license or other government issued photo ID must be presented by every patient at the time of check-in. A minor child must be accompanied by a parent or legal guardian who will be required to present their photo ID.
Frequently Asked Payment Policy Questions
If I am unable to pay my bill, how do I make other payment arrangements?
You may inquire at the physician’s office or contact Eagle Business Services at 336-274-6515.
What do I do if I make payment arrangements and I cannot make the monthly payment?
If you are unable to make you monthly payment, contact the Eagle Business Services office at 336-274-6515. Eagle is willing to work with patients who are having financial problems to make alternate arrangements otherwise, normal collections proceedings for nonpayment will begin.
Does Eagle charge interest on payment plans?
Eagle reserves the right to charge interest; however, currently we do not charge interest.
Does Eagle Charge a fee for sending out statements?
At this time, Eagle does not charge a fee for sending out a statement. However, this has been discussed and we reserve the right to add a fee to each statement in the future.
What if I cannot pay the remaining delinquent balance prior to seeing the physician?
Eagle will not deny care for an urgent or emergency problem. Prior to your visit please contact Eagle Billing at 336-274-6515.
We have a large family and do not have insurance, what should we do?
Contact the Eagle Billing Director at 336-274-6515 to discuss your options.
I am really sick today and cannot make my copay. Why can’t you bill me for my copay?
Based on the contract between you and your insurance company, we are required to collect all copays, coinsurance, and deductibles at time of service.
If I am going to be expected to pay at time of service, how can I find out what my charges are going to be?
Prior to your visit, contact the physician’s office for an estimated cost of your services
I contacted Business Services to ask how much my services were going to be when I saw my physician. I was told my estimated charge amount. When I received services and checked out my actual charges were higher than what I was originally told.
Your charges were estimated prior to your actual visit. Your office visit charge is based on a number of different factors (severity, complexity, number of issues, time). In order for the physician/provider to appropriately diagnose your problem, additional labs, x-rays, or procedures may have to be ordered.
How does Eagle decide if I qualify for financial hardship?
To determine if a patient qualifies, the patient must be an established patient and voluntarily provide written documentation of family income and other financial information as required by the Eagle Business Services Director. A patient
is eligible for a “sliding scale” adjustment based on the patient’s family income compared to the current year Federal Poverty Level.
Why is American Express no longer accepted as a payment option?
As it became time to renew our merchant agreement with American Express, Eagle was presented a new agreement to sign requiring at least one Eagle officer to provide personal financial information. Eagle did not believe this information was necessary to continuing our business relationship with American Express and therefore was not comfortable in providing that level of detail. American Express was unwilling to change the agreement language, and therefore, Eagle elected to discontinue accepting American Express cards for payment. Eagle regrets any inconvenience this may cause.
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